Personal Data Protection 88fb Members

1Introduction

88fb ("we", "Platform") deeply values the privacy of every member using our services at 88fb.plus. This Privacy Policy is drafted to clearly and transparently explain how we manage your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).

We believe your trust is our most valuable asset. That is why we never take a casual approach to managing the information you entrust to us. Every data-related decision is made with your interests and security as a member as our top priority.

This Privacy Policy applies to all 88fb services, including the main website, mobile app, customer support live chat, and all our official communication channels. This document is to be read together with Terms and Conditions us.

2Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support, we collect the following information:

• Identity Information: Full name, identity card number (MyKad), date of birth, and gender.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account number, bank name, account holder name, and e-wallet information.
• Verification Documents (KYC): Copies of MyKad, bank statements, utility bills, or other supporting documents requested during the identity verification process.
• Communication Information: Records of your correspondence with our support team via live chat, email, or Telegram.

2.2 Automatically Collected Data

When you use the 88fb platform, our systems automatically record the following technical information for security and service improvement purposes:

3How We Use Your Data

The data we collect is used responsibly for the following purposes only:

1. Account Management: Create and maintain your account, process deposits and withdrawals, and provide access to platform services.
2. Identity Verification (KYC): Meet legal compliance obligations by verifying member identities to prevent money laundering and fraud.
3. Platform Security: Detect and prevent unauthorized access, fraud, bot usage, and suspicious activity.
4. Customer Support: Process your inquiries, complaints, and support requests more efficiently and effectively.
5. Service Communications: Send important notifications related to your account, transactions, promotions, and policy updates.
6. Product Improvement: Analyze usage patterns in aggregate and non-personal form to improve the platform experience.
7. Legal Compliance: Meet the reporting and record-keeping requirements mandated by the relevant authorities in Malaysia.

4Data Sharing with Third Parties

88fb does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

4.1 Trusted Service Providers

We work with third-party service providers that assist in platform operations, such as payment processors, cloud infrastructure providers, and identity verification services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

We will disclose your personal data when required by law, court order, or a valid request from a Malaysian law enforcement agency. In such situations, we will endeavour to notify you in advance unless we are legally prohibited from doing so.

4.3 Protection of 88fb Rights

Where necessary to protect the rights, property, or safety of 88fb, our members, or the public — including in cases of fraud, legal disputes, or serious security threats — we reserve the right to share relevant information with the appropriate parties.

5Data Security Measures

The security of your data is a technical and organizational commitment we take very seriously. Below are the layers of protection we have in place:

• Data in Transit Encryption: All communications between your browser or app and our servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Data at Rest Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted format at the database level.
• Layered Access Control: Only staff with specific authorisation may access member personal data, and every access is recorded in an audit log.
• Two-Factor Authentication (2FA): 2FA is available on all member accounts to prevent unauthorized access even if your password is compromised.
• Continuous Security Monitoring: Our security team monitors platform activity 24/7 to detect any anomalies or intrusion attempts.
• Regular Security Audits: Penetration testing and independent security audits are conducted periodically to identify and patch any vulnerabilities.

6Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 88fb platform. Cookies help us recognize you on subsequent visits, maintain your login session, and personalize your platform experience according to your preferences.

6.2 Types of Cookies We Use

• Session Cookies: Required to maintain your login session. This cookie is automatically deleted when you close your browser.
• Functional Cookies: Store your preferences such as language selection and display settings. Persists for 30 days.
• Security Cookies: Used to detect suspicious login attempts and protect your account from CSRF attacks.
• Analytics Cookies: Collect usage data in aggregate and anonymous form to help us understand how users interact with the platform.

6.3 Managing Your Cookies

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality, including the ability to stay logged in.

7Your Rights Regarding Personal Data

As a 88fb member, you have the following rights regarding your personal data, subject to applicable legal limitations:

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.

8Data Retention Period

88fb retains your personal data for as long as your account is active or as needed to provide our services. Following account closure, we retain certain records for periods required by law:

• Financial Transaction Records: Stored for 7 years after the transaction date in accordance with Malaysia's financial legal requirements.
• KYC Documents: Stored for 5 years after account closure for anti-money laundering compliance purposes.
• Support Communication Records: Stored for 2 years for reference and dispute resolution purposes.
• Security Logs: Stored for 1 year for security investigation and digital forensics purposes where required.

Once the designated retention period has elapsed, your data will be securely deleted using methods that ensure it cannot be recovered.

9Links to Third-Party Platforms

The 88fb platform may contain references to third-party services such as game providers or payment processors. When you access these third-party services, their own privacy policies apply — not the 88fb Privacy Policy.

We recommend that you read and understand the privacy policy of any third-party platform before sharing your personal information with them. 88fb is not responsible for the privacy practices of third parties that are separate from our platform.

10Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. You will be notified of any significant changes via in-platform notifications or email at least 14 days before taking effect.

The "Last Updated" date at the top of this document always reflects the latest version of our Privacy Policy. Your continued use of the 88fb platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the 88fb platform
• Telegram: @88fbSupport

We are committed to responding to all privacy-related inquiries within 3 business days. For formal requests regarding personal data rights, please submit a written request via email, including your account number and a copy of your identification document.